This policy ensures we protect and handle personal information in accordance with the NDIS and relevant privacy legislation. We acknowledge an individual’s right to privacy while recognising that personal information is required to be collected, maintained and administered in order to provide a safe working environment and a high standard of quality.
The information we collect is used to provide services to participants in a safe and healthy environment with individual requirements, to meet duty of care obligations, to initiate appropriate referrals, and to conduct business activities to support those services.
This policy applies to all personal information, including sensitive personal information, used and held by the organisation for participants and employees.
This policy applies to all personal information and sensitive personal information including the personal information of employees and participants.
• We are fully committed to complying with the privacy requirements of the Privacy Act, the Australian Privacy Principles and for Privacy Amendment (Notifiable Data Breaches) as required by organisations providing disability services
• We are fully committed to complying with the consent requirements of the NDIS Quality and Safeguarding
• We provide all individuals with access to information about the privacy of their personal information
• Individuals have the right to request access to their personal records by requesting this with their contact person
• Where we are required to report to government funding bodies, information provided is non-identifiable and related to services and support hours provided, age, disability, language, and nationality
• Personal information will only be used by us and will not be shared outside the organisation without your permission unless required by law (e.g. reporting assault, abuse, neglect, or where a court order is issued)
• Images or video footage of participants will not be used without their consent
• Participants have the option of being involved in external NDIS audits if they wish.
• We take reasonable steps to protect the personal information we hold against misuse, interference, loss, unauthorised access, modification and disclosure.
• Personal information is accessible to the participant and is able for use by relevant workers
• Security for personal information includes password protection for IT systems, locked filing cabinets and physical access restrictions with only authorised personnel permitted access
• Personal information no longer required is securely destroyed or de-identified.
• We will take reasonable steps to reduce the likelihood of a data breach occurring including storing personal information securely and accessible only by relevant workers
• If we know or suspect your personal information has been accessed by unauthorised parties, and we think this could cause you harm, we will take reasonable steps to reduce the chance of harm and advise you of the breach, and if necessary the Office of the Australian Information Commissioner.
• A breach of privacy and confidentiality is an incident-follow the Manage incident process to resolve
• A breach of privacy and confidentiality may require an investigation
• An intentional breach of privacy and confidentiality will result in disciplinary action up to and including termination of employment.
• NDIS (Provider Registration and Practice Standards) Rules 2018
• NDIS (Quality Indicators) Guidelines 2018
Alive Care Australia, we acknowledge Aboriginal nations as the first people of Australia, and thank them for their custodianship of the land, seas and waterways, and pay my respects to elders past and present. We recognise Aboriginal and Torres Strait Islander people’s ongoing leadership and contributions, including to business, education and industry.
